FAQ's

We love putting together your gift orders! We have on the website gift boxes for you to purchase and we pack the order in them. Alternatively we can curate a gift box for you, just simply contact us with your budget! We offer FREE gift notes in any order, just simply leave us a note at checkout!

We have our ingredients listed on all of our products. Our bath bombs were formulated with sensitive skin in mind. We use a coconut derived foaming agent, skin safe fragrance oils and Australian Sourced ingredients.

We do recommend storing your bath and body products in a cool dry area away from the direct sunlight and moisture. Candles, melts and cleaning products are best stored out of direct sunlight, in a cool dry area.

We are most definitely Cruelty Free! Everything apart from our Lip Balms (contains Beeswax) is Vegan!

All of our products are formulated with the whole family in mind, including your furry friends. 

We recommend avoiding direct contact on animals as pet skin can be a lot more sensitive than us humans. But our products are safe to be used around the home with our furry companions.

We know picking a scent can be overwhelming and difficult. Especially with our wide variety of options! That’s why we created our Fragrance bible. A detailed description of all our scents. We are here to help answer any questions, so please don’t hesitate to contact us.

Yes we do! Our retail store is attached to our manufacturing warehouse in Narre Warren, South East Melbourne and is open Monday - Friday 9am to 4pm and Saturday 9am to 1pm.

To provide you with a superior scent experience, and to duplicate certain scents our products are made with fragrance oils that are a blend of natural and synthetic ingredients.

• Natural ingredients are extracted from plants and flowers.
• Synthetic ingredients are created in a lab to ensure the highest quality and provide a wider range of amazing scents.

Using this combination is important for the products we create because natural essential oils on their own often don't mix well with other ingredients or provide a strong, long-lasting fragrance.

All of our items are in stock and sent from our Melbourne Warehouse. We aim to dispatch orders within 5 business days of ordering, this does change at peak sale times. Please note that 5 business days does not include postage times. We use Aramex & Australia Post to ship your orders. Express Postage is just an express courier service, this does not rush your order through.

Have an idea you would like bought to life for an event? We would love to help! We have a few options available for a number of different occasions including; Baby Showers, Weddings, Birthdays, Corporate Functions. Please contact us to discuss.

We currently ship orders to Australia & New Zealand.

When purchasing please choose carefully as we do not offer exchanges if you change your mind. In the unlikely event that your product arrives faulty or broken please email us at hello@alilluxury.com.au within 7 days of receiving with your order number and reasoning and we will arrange a replacement or refund.

If you wish to cancel your order before it has been sent (not available on custom orders) you will be charged a 15% restocking fee. 

We wholesale a wide range of our products to other registered businesses. To apply for wholesale information please fill out the form (link to new wholesale form). We also work with companies and brands and can curate a range of products including customisation to suit your brand's requirements. Looking for Corporate gifting? We too can help with this. To find out more about how we can help you, please contact us.

Head to our wholesale page.